February 2017

No incidents reported for this month.

January 2017

No incidents reported for this month.

December 2016

No incidents reported for this month.

November 2016

No incidents reported for this month.

October 2016

No incidents reported for this month.

September 2016

No incidents reported for this month.

August 2016

Site slowness and availability issues
This incident has been resolved.
Aug 30, 14:20-17:36 EST
Site timeouts
This incident has been resolved.
Aug 29, 21:58-23:31 EST

July 2016

No incidents reported for this month.

June 2016

No incidents reported for this month.

May 2016

No incidents reported for this month.

April 2016

No incidents reported for this month.

March 2016

SSL Certificate Issues
The updated certificates have fully propagated and our monitoring systems have returned to normal. Please let us know if you're still experiencing issues - [email protected] Thanks!
Mar 1, 19:38-21:00 EST

February 2016

Delays in processing posts and notifications
All queues are now caught up and pending posts/notifications have been delivered.
Feb 9, 22:08-22:32 EST

January 2016

Database Outage
Our provider has restored service to the affected databases. All users should now have normal access to the site. If you're still experiencing issues, please e-mail [email protected]
Jan 14, 20:15-20:43 EST

December 2015

No incidents reported for this month.

November 2015

No incidents reported for this month.

October 2015

No incidents reported for this month.

September 2015

Intermittent Database connection failures
Hi Everyone, We lost a connection to one of our databases late this evening. The DB provider recovered and restarted our database, but connections did not reconnect appropriately. This led to a delay in processing new posts and notifications. Everything appears to be back to normal after a restart. Apologies for the delays in bringing you the creativity and inspiration you so duly deserve. Love, The Ello Dev Team
Sep 29, 22:58 EST
Slow processing of posts
Hi Everyone! Whew! We have cleared out our processing queues. Thank you for your patience. You should see posts from friends immediately and receive notifications on the web just as fast. As always, feel free to contact with any issues you might see at [email protected] Or just say hello on Ello by mentioning @ello or @wtf. Love, The Ello Dev Team and some very tired and over-worked background processing jobs
Sep 15, 12:41-18:17 EST

August 2015

No incidents reported for this month.

July 2015

Partial DNS Outage
This incident has been resolved.
Jul 6, 18:40-18:49 EST

June 2015

No incidents reported for this month.

May 2015

No incidents reported for this month.

April 2015

No incidents reported for this month.

March 2015

Incomplete SSL Certificate Propagation
We recently replaced our soon-to-expire www.ello.co SSL certificate with a new wildcard certificate (*.ello.co). Because we use a bot detection service, the certificate needed to be installed on their points of presence (POP's) around the globe. Unfortunately, they missed one. And we missed that they missed it. When our older certificate expired (about 29:30 GMT), users being routed through the POP without the new certificate got an SSL error instead of the wonderful Ello goodness they wanted. Fortunately, Ello has an amazing user community. A couple of key users affected by the issue helped us troubleshoot (HUGE thanks to them!), and we were able to resolve the issue in 3-4 hours. We are planning to implement more comprehensive monitoring that will catch this type of issue proactively in the future.
Mar 29, 15:30 EST

February 2015

No incidents reported for this month.

January 2015

Database shard failover
One of our databases shards failed over to a standby, but application processes did not come back online cleanly. We have identified and restarted the affected processes.
Jan 5, 08:00 EST

December 2014

No incidents reported for this month.

November 2014

No incidents reported for this month.

October 2014

Database Migration in Progress
This incident has been resolved.
Oct 2, 03:09-05:03 EST
[Scheduled] Database migration
The scheduled maintenance is still in progress.
Oct 2, 02:30-03:00 EST

September 2014

DDoS attack
ips have been blocked
Sep 28, 16:15-16:50 EST
DB maintenance
DB maintenance complete
Sep 28, 15:38-15:39 EST
Temporary Outage
Our job queue has cleared and performance is back to normal.
Sep 23, 20:02-20:04 EST
[Scheduled] Database Changeover
The scheduled maintenance has been completed.
Sep 23, 12:30-12:45 EST